Intelligent Data Redaction for
Contact Centers 

Unparalleled Data Privacy and Compliance for Call Recordings and Transcripts

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Data Privacy Solutions for Contact Centers

Ontelio elevates contact center operations with AI-driven solutions that ensure top-tier data security for customer interactions. Our technology automatically redacts personal and sensitive information from call recordings and chat transcripts, ensuring compliance with stringent regulatory standards. This approach not only protects privacy but also preserves valuable business insights, allowing organizations to leverage their data effectively while maintaining the highest standards of data privacy.

Redact Higher Human
Automated Privacy Compliance

Our automated solutions can scale to ensure your contact center remains compliant with  relevant data privacy laws, including GDPR, PCI-DSS, CCPA, and HIPAA. By seamlessly integrating AI-driven redaction, we protect your customer data while maintaining the integrity of your records.

Near Real-Time Data Redaction

Ontelio’s near real-time data redaction solutions process stored data and redact sensitive information from call recordings and chat transcripts almost immediately after they are generated. This approach guarantees that personal information is quickly identified and protected, ensuring compliance and enhancing security without compromising the speed and efficiency of your operations. 

Data Minimization 

Effective data privacy involves more than just redacting information; it’s about data minimization. Our solutions focus on retaining only the necessary information, reducing the risk of data breaches and ensuring that your business adheres to the principle of data minimization. This approach helps in maintaining the balance between data utility and privacy.

Comprehensive Audit Trails

Transparency and accountability are key components of data privacy. Ontelio offers comprehensive audit trails that document every instance of data access and redaction. This not only helps in regulatory compliance but also provides your business with a clear record of how data is handled, enhancing trust and reliability.

*Each client's data is unique and actual results may vary.

Financial Services

Ontelio's AI-driven data redaction offers financial institutions a 99.97% accuracy rate*, ensuring that sensitive data such as PII and PCI is securely redacted from transcripts of customer interactions. Custom entity detection allows for the identification and protection of financial-specific data types, further enhancing compliance efforts.

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Healthcare 

With Ontelio, healthcare providers can automatically redact PHI from their contact center interactions, ensuring compliance with HIPAA and other privacy regulations. Enriched transcripts and automatic translation facilitate better patient communication and care coordination among multilingual staff and patients, optimizing the overall healthcare delivery process.

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Retail

Ontelio's automatic translation breaks down language barriers in customer interactions, enabling retailers to engage with a global audience effectively. Custom entity detection allows retailers to tailor the business intelligence and redaction processes to their specific needs, ensuring that sensitive customer data like PCI-DSS information is securely managed.

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Industry-leading PII, PCI and PHI  Detection & Data Privacy for Contact Centers

Ontelio™ employs advanced proprietary context-aware artificial intelligence (AI) models to detect PII, PCI, and PHI across a broad spectrum of contact center media.

Unmatched Entity Detection and Redaction Performance

Ontelio’s multi-stage de-identification solution accurately identifies, anonymizes, and replaces over 76 standard types of PII, PCI and PHI data. Our cutting-edge technology ensures you can protect your customer data, unlock valuable insights, and help you comply with global privacy regulations like PCI-DSS, HIPAA, GDPR, CPRA and more.  

Our solution is versatile, supporting deployment in any cloud environment or on-premises.
Ontelio Redaction Stages 123
Designed to be compatible with
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Empower Your Contact Center with Ontelio

Our platform revolutionizes the way sensitive information is handled, offering unmatched data redaction accuracy, dynamic transcript enrichment, seamless language translation, and tailored entity detection for comprehensive compliance and insight.

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