Achieving CCPA & CPRA Compliance with Ontelio™ Redaction Solutions

Ensuring CCPA & CPRA Compliance with Ontelio™ Redaction Solutions

The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), establish stringent guidelines for protecting personal data of California residents. Ontelio’s advanced redaction solutions play a critical role in helping organizations comply with these regulations by ensuring secure handling and redaction of personal information, thereby enhancing data privacy and operational integrity.

Understanding CCPA and CPRA Compliance

The CCPA provides California residents with rights over their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of their personal information. The CPRA, which expands and amends the CCPA, introduces additional rights and obligations, including the establishment of the California Privacy Protection Agency (CPPA) to enforce privacy laws.

Key aspects include:

• Right to Know: Consumers have the right to know what personal information is being collected, used, shared, or sold.
• Right to Delete: Consumers have the right to request deletion of personal information collected about them.
• Right to Opt-Out: Consumers can opt-out of the sale of their personal information.
• Right to Correct: Under the CPRA, consumers have the right to correct inaccurate personal information.
• Data Minimization and Purpose Limitation: Personal information must be collected and processed only for specified purposes.
• Security Obligations: Organizations must implement reasonable security measures to protect personal information.

Ontelio's Role in CCPA & CPRA Compliance

Facilitating the Right to Know

Ontelio’s redaction solutions enhance transparency by ensuring that personal information can be redacted and provided to consumers upon request, supporting the right to know (1798.100, 1798.110). This helps organizations comply with requirements to disclose what personal information is collected, used, shared, or sold.

Supporting the Right to Delete

Ontelio’s technology supports the right to delete (1798.105) by automating the redaction and removal of personal information from various data sources, such as call recordings, transcripts, and chat logs. This ensures that deletion requests are handled efficiently and accurately, reducing the risk of non-compliance.

Enabling the Right to Opt-Out

By redacting personal information from data sets used for sale or sharing, Ontelio supports the right to opt-out (1798.120). This ensures that personal information is not disclosed to third parties without the consumer’s consent, enhancing compliance with opt-out requests.

Ensuring the Right to Correct

Ontelio’s redaction capabilities help maintain accurate and up-to-date personal information, supporting the right to correct (CPRA Section 1798.106). Automated redaction ensures that inaccuracies are identified and rectified, enhancing data quality and compliance.

Data Minimization and Purpose Limitation

Ontelio’s solutions ensure that only necessary personal information is collected and processed, supporting data minimization and purpose limitation principles (1798.100). Automated redaction removes irrelevant or excessive personal data, aligning with regulatory requirements for data processing.

Enhancing Security Obligations

Ontelio’s multi-stage redaction engine ensures the confidentiality and integrity of personal information, supporting CCPA and CPRA’s security obligations (1798.150). This includes: