Protect Client Data & Comply with SOC 2 Controls
Learn how Ontelio™ helps your organization meet the controls required to be compliant.
Enhancing SOC2 Type 1 and Type 2 Compliance with Ontelio™ Redaction Solutions
In the landscape of modern contact centers, maintaining compliance with SOC2 Type 1 and Type 2 standards is critical for ensuring data privacy, integrity, and security. Ontelio's advanced redaction solutions play a pivotal role in achieving these compliance standards by providing robust, AI-driven tools designed to handle the intricacies of data privacy and regulatory requirements.
Understanding SOC2 Compliance
SOC2, developed by the American Institute of CPAs (AICPA), is a framework for managing customer data based on five "trust service principles"—security, availability, processing integrity, confidentiality, and privacy.
- SOC2 Type 1 assesses the design of security processes at a specific point in time.
- SOC2 Type 2 evaluates the operational effectiveness of these processes over a period.
Achieving these certifications demonstrates a company's commitment to data protection and provides assurance to clients that their data is managed securely.
Ontelio's Role in SOC2 Compliance
Advanced Data Redaction and Privacy
Ontelio's proprietary multi-stage redaction engine is designed to meticulously redact sensitive information from transcripts, chats, and call recordings. This includes personal identifiers like names, addresses, and credit card numbers, as well as industry-specific data. By automating the redaction process with high accuracy, Ontelio ensures that all client interactions are free of personal identifiable information (PII), personal credit information (PCI), and personal health information (PHI) before storage or processing, directly supporting SOC2 confidentiality and privacy principles.
Security and Availability
Ontelio’s AI-driven systems are built on robust security frameworks that align with SOC2 requirements for system security. The redaction engine ensures that data is protected from unauthorized access both during processing and at rest. Additionally, Ontelio’s scalable architecture supports high availability, ensuring that data redaction services remain operational and reliable, which is crucial for SOC2 compliance.
Processing Integrity
Ensuring the accuracy and completeness of data processing activities is vital for SOC2. Ontelio’s redaction engine processes data with high fidelity, maintaining the integrity of the original data while effectively removing sensitive information. This meticulous approach ensures that the data used for analytics and reporting is accurate and reliable, supporting the processing integrity principle of SOC2.
Confidentiality and Privacy
Ontelio’s redaction capabilities are designed to enforce confidentiality and privacy across all data processing activities. By leveraging AI to automate and standardize the redaction process, Ontelio minimizes the risk of human error, ensuring that sensitive data is consistently protected according to the highest standards. This systematic approach supports the confidentiality and privacy principles critical for SOC2 compliance.
Industry Specific Redaction Solutions
Ontelio offers customizable solutions tailored to the specific needs of various industries, ensuring comprehensive compliance with SOC2 across different operational contexts:
Retail and E-commerce: Protecting customer PII during transactions and support interactions, ensuring consumer data privacy.
Healthcare: Redacting PHI to comply with HIPAA alongside SOC2, ensuring patient confidentiality is maintained.
Finance: Automating the redaction of PCI data to secure financial transactions and customer data.
Customer Implementation
A contact center handling sensitive customer payments and healthcare information that includes credit card transactions and personal health consultations. Ontelio’s redaction engine processes all recorded interactions, automatically redacting sensitive information while preserving the context necessary for operational insights. This automated process ensures that all interactions are compliant with SOC2, reducing the manual burden on staff and minimizing the risk of data breaches.
By integrating Ontelio's redaction solutions, organizations can confidently manage their data privacy obligations and demonstrate adherence to SOC2 standards, thereby enhancing trust and reliability with their clients.
Summary
Ontelio’s AI-driven redaction solutions provide a comprehensive and efficient approach to achieving SOC2 Type 1 and Type 2 compliance. By automating the redaction of sensitive data and ensuring the integrity, security, and privacy of all processed information, Ontelio helps contact centers meet the stringent requirements of SOC2, thereby fostering a secure and trustworthy operational environment.
Learn how Ontelio™ can support your compliance needs.
Reach out to our expert team now.
