Ontelio™ Pricing

Ontelio’s Pay-for-What-You-Use pricing model offers unparalleled flexibility and cost-efficiency, ensuring you pay only for the services you need. This innovative approach is designed to adapt seamlessly to the unique demands of your business, providing a tailored solution that scales with your usage.

Adaptability: Our pricing model adjusts to your business’s fluctuating needs, whether you experience seasonal spikes or steady growth. This ensures you always have access to the necessary resources without overcommitting to a fixed plan.

Customizable Tiers: Choose from our Starter, Profession or Enterprise tiers that best match your operational requirements, with the ability to switch tiers as your needs change.

Cost-Efficiency: Avoid paying for unused capacity. With our usage-based pricing, you are charged based on actual consumption, making it a highly economical choice.

No Hidden Fees: Our transparent billing process eliminates surprises, allowing you to manage your budget more effectively.

At Ontelio, we understand that your business needs can evolve over time, which is why we offer the flexibility to switch between tiers as your usage patterns change. Whether you're experiencing growth and need to upgrade to a higher tier for more comprehensive services, or you need to scale back due to seasonal fluctuations, our seamless transition process ensures you only pay for what you use. There are no penalties or hidden fees associated with changing tiers, allowing you to adjust your plan to match your current operational requirements easily. Simply contact our support team or adjust your settings through our user-friendly portal, and we’ll take care of the rest, ensuring you always have the right level of service for your business needs.

At Ontelio, we prioritize clarity and simplicity in our billing process. We provide detailed calculations based on either the number of words in the transcript or the number of hours of call recordings processed. We do not offer pricing based on seconds or minutes.

Per Word Billing 

Our services are billed per word, we calculate the total number of words processed and multiply it by our per-word rate. For example, if our transcription service is billed at $0.00005 per word, and you process 10,000 words, your cost would be approximately:

Cost=10,000 words×$0.00005/word=$0.50

Precise Measurement: Per word pricing ensures that you are only charged for the actual content processed, offering a highly accurate billing method. This eliminates any ambiguity associated with time-based billing, where the length of recordings might not directly correlate with the amount of meaningful content.

Easy to Understand: Billing by the word is straightforward and easy to understand, making it simpler for clients to audit and verify their invoices.

No Idle Time Charges: With per word billing, you're not paying for pauses, silences, or non-verbal segments in audio recordings, which can inflate costs in per second, minute, or hour pricing models.

Per Hour Billing: Professional and Enterprise Tiers

Professional and Enterprise Tier Billing: Our services are available in two tiers, each suited to different client needs:

• Professional Tier: Billed at an hourly rate of $0.39, this model is ideal for clients with moderate volume processing needs.

• Enterprise Tier: Billed at an hourly rate of $0.65, this model caters to clients with high-volume processing needs or continuous service requirements.

Comprehensive and Flexible Coverage: Hourly billing ensures that you are charged for the exact duration of the call recordings provided, covering all aspects of your project from start to finish. This approach is particularly beneficial for both large-scale operations and moderate-volume projects where the workload may vary significantly over time.

Simplified Budgeting and Predictable Costs: Billing by the hour simplifies budget forecasting and financial planning for clients. With fixed hourly rates, clients can easily predict their expenses based on the expected hours of call recordings. 

Transparent Pricing with No Hidden Costs: Clients only pay for the actual hours of service, ensuring transparency and fairness in the billing process.

By offering Per Word, Professional and Enterprise Tiers, Ontelio provides flexible and transparent solutions to meet the diverse needs of our clients, ensuring that they receive high-quality services tailored to their specific requirements.

At Ontelio, we strive to make the onboarding process as smooth and cost-effective as possible. Here’s what you need to know about any potential upfront costs:

No Setup Fees:

Hassle-Free Start: We do not charge any setup fees to get started with our services. Our goal is to remove any barriers to entry, allowing you to begin using our advanced AI-driven solutions without worrying about initial costs.

Quick Deployment: Our platform is designed for rapid deployment, ensuring that you can start benefiting from our services almost immediately after signing up.

Unsupported formats: Should your audio or transcription format not be directly supported by our platform, our Customer Success team is here to help. We will work with you to incorporate your unique formats into our AI system. The typical turnaround time for this process is two to four weeks.

Here at Ontelio  we understand that different businesses have varying needs and that high volume usage or long-term commitments can warrant special pricing considerations.

To explore potential cost savings tailored to your specific requirements, we encourage you to contact our sales team. They will provide detailed information on available discounts for high volume usage and long-term contracts, ensuring you receive the best value for your investment. Our team is dedicated to working with you to find the most cost-effective solutions for your business.

Ontelio is committed to transparency and helping you effectively manage your expenses. We provide detailed invoices and comprehensive usage reports that give you clear insights into your service consumption. These reports break down your usage by service type, word count, and cost, allowing you to easily track and manage your expenses.

With our detailed billing statements, you can monitor your usage patterns, identify cost-saving opportunities, and make informed decisions to optimize your budget. 

At Ontelio, we believe in clear and predictable pricing with no hidden surprises. That's why we do not charge any overage fees. When you use our services, you only pay for what you actually consume, based on our transparent Pay-for-What-You-Use model. This approach eliminates the worry of unexpected costs, allowing you to manage your budget more effectively and focus on leveraging our advanced AI-driven solutions to meet your business needs. Whether your usage fluctuates or grows steadily, you can rest assured knowing that there will be no additional charges beyond what you have agreed to.

At Ontelio, we prioritize transparency and convenience in our billing process. Usage is calculated on a continuous basis to ensure accurate tracking of your service consumption. Billing cycles are typically set on a monthly basis, allowing you to receive a detailed invoice at the end of each month. This invoice includes a comprehensive breakdown of your usage across all services, providing clear insights into your expenses. Our monthly billing cycle is designed to help you manage your budget effectively and avoid any unexpected costs. For businesses with specific needs, we also offer customized billing cycles. Contact our support team to discuss the best billing option for your operation.

At Ontelio, we prioritize flexibility and cost-effectiveness for our clients. We operate without minimum billing amounts or monthly usage requirements, ensuring you're billed solely based on your actual usage. This approach allows you to pay only for the services you need, eliminating concerns about meeting minimum thresholds. You have the freedom to scale your usage up or down as your business demands fluctuate, managing your expenses more effectively without hidden fees or mandatory usage levels.

For clients with higher volume needs, we offer attractive volume discounts. These discounts can significantly reduce your per-unit costs, providing even greater value as your usage increases. To learn more about our volume discount structure and how it can benefit your specific usage patterns, we encourage you to contact our sales team. They can provide personalized pricing information and help you maximize the cost-efficiency of our services for your business.

Our commitment to transparent and fair billing, combined with our volume discount options, ensures that whether you're a small business or a large enterprise, you'll find a pricing structure that aligns with your needs and budget. Let us help you optimize your transcription costs while maintaining the high-quality service you expect from Ontelio.

We are pleased to offer a trial period of 1 week or up to 10,000 words, whichever comes first, to help you evaluate our services. This trial is designed to give you a firsthand experience of the benefits and capabilities of Ontelio’s AI-driven solutions without any initial commitment. During the trial, you will have access to all the key features of our platform, allowing you to thoroughly test our transcription, redaction, and entity detection services. Our team is available to support you throughout this period, ensuring you maximize the value of the trial. At the end of the trial, you can easily transition to a full subscription based on your usage needs. Contact us today and see how Ontelio can enhance your business operations.