Compliance Blog

Occasionally, we pause our work on developing advanced AI redaction models to flex our scholarly prowess and pen articles on privacy and machine learning.

Basics of Data Security

3 min read

Integrating AI Data Redaction into Contact Center Workflows

Contact centers must efficiently manage vast amounts of customer interactions while ensuring compliance with strict data privacy regulations. AI...

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5 min read

Redact Call Recordings for AI Model Training: The Industry Best Practice for Regulatory Compliance

In the age of AI and data-driven insights, businesses face the dual challenge of leveraging vast amounts of data for customer experience (CX)...

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6 min read

Chief Privacy Officers Select Redaction over Encryption for Compliance

As data privacy regulations evolve and expand globally, Chief Privacy Officers (CPOs) in contact centers confront the challenging task of adhering to...

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4 min read

The Hidden Dangers in Call Recordings

In today's business landscape, marked by an increasingly data-centric approach, the role of the contact center has evolved into a pivotal bridge...

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3 min read

Ontelio: Ensuring PII, PCI, PHI Data Security & Compliance

Understanding PII, PCI, and PHI: Key Elements of Data Security In the modern digital era, data protection is of the utmost importance. This blog post...

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5 min read

Redaction The Key to Contact Center Compliance in 2025

Contact centers have become the nexus of customer data exchange, handling sensitive information that ranges from personal identifiers to financial...

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