5 min read
The Future of HIPAA-Compliant Contact Centers
Healthcare communication channels, particularly those operated by contact centers, are essential for managing patient interactions such as...
PHI
3 min read
Integrating AI Data Redaction into Contact Center Workflows
Contact centers must efficiently manage vast amounts of customer interactions while ensuring compliance with strict data privacy regulations. AI...
4 min read
HIPAA Compliance Between Healthcare Organizations and Business Associates
In the healthcare industry, managing and safeguarding Protected Health Information (PHI) is not only a regulatory necessity but also a vital...
6 min read
Ontelio Censori™: Elevating Security & Efficiency in Finance and Healthcare
Beyond Compliance: How Ontelio Censori™ Enhances Business Efficiency
5 min read
The Dangers of PHI Data Breaches: An Urgent Call for Improved Privacy and Security Measures
In the era of global interconnectivity, the importance of information privacy cannot be overstated. This is especially true in healthcare, where...
4 min read
The Hidden Dangers in Call Recordings
In today's business landscape, marked by an increasingly data-centric approach, the role of the contact center has evolved into a pivotal bridge...
3 min read
Safeguarding Healthcare Data: Ontelio's Approach to HIPAA Compliance and Data Privacy
In the healthcare sector, maintaining the balance between protecting data and sharing valuable information for research and innovation is crucial....
8 min read
The Significance of Redacting PHI Data from Client Records
With the increasing adoption of digitization in the healthcare sector, the management and protection of personal health information (PHI) has become...