Marcel Fournier

4 min read

The Hidden Dangers in Call Recordings

In today's business landscape, marked by an increasingly data-centric approach, the role of the contact center has evolved into a pivotal bridge connecting corporations with their clientele. This vital juncture serves as a repository of invaluable...

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3 min read

Safeguarding Healthcare Data: Ontelio's Approach to HIPAA Compliance and Data Privacy

In the healthcare sector, maintaining the balance between protecting data and sharing valuable information for research and innovation is crucial....

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Censori from Ontelio

2 min read

Ontelio's Censori™: Redaction Mastery for Contact Centers

Purpose-built Redaction for Contact Centers Data is the new currency. Every click, transaction, and interaction leaves a digital footprint. At...

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5 min read

Redaction The Key to Contact Center Compliance in 2025

Contact centers have become the nexus of customer data exchange, handling sensitive information that ranges from personal identifiers to financial...

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