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Healthcare communication channels, particularly those operated by contact centers, are essential for managing patient interactions such as appointment scheduling, billing inquiries, test result notifications, and telehealth consultations. Each of...
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As organizations expand globally, the complexity of managing data privacy across multiple languages and jurisdictions intensifies. Contact centers...
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Contact centers must efficiently manage vast amounts of customer interactions while ensuring compliance with strict data privacy regulations. AI...
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In the healthcare industry, managing and safeguarding Protected Health Information (PHI) is not only a regulatory necessity but also a vital...
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In the age of AI and data-driven insights, businesses face the dual challenge of leveraging vast amounts of data for customer experience (CX)...
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Today organizations face constant pressure to safeguard customer information while navigating a maze of regulatory requirements. Compliance is not...
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The rise of AI voice-cloning technology has introduced new challenges for cybersecurity, leaving financial institutions and consumers vulnerable to...
6 min read
Contact centers have positioned themselves at the vanguard of technological advancement, especially in harnessing artificial intelligence (AI) to...
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Aligning AI Advancements with Data Privacy Regulations The transformative power of Artificial Intelligence (AI) is undeniable, reshaping industries...
22 min read
The Federal Trade Commission's (FTC) intensifying scrutiny under its expanded 'unfairness' doctrine poses a pivotal challenge for Chief Information...
